Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topshop4kids.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***n
extremely impressed
O***r
would recommend to buy
D***d
It’s good for an oily face
R***l
The best thing I spent money on. I love it
A***a
I like how gentle it is on my skin
G***s
Love this stuff! Makes your face feel really clean
H***h
This is a good cleanser. It makes my face feel fresh and clean without drying it out.
J***k
my son asked for this while he was overseas and he loves it.
K***n
One of the best face cleaner
O***a
This is awesome, you can actually feel when it is doing its job.
P***p
Works perfectly, but a little pricey for me
T***s
Actually it’s really good. So far so good
L***a
Good product. I will definitely buy it again
J***n
Great facial cleanser for all skin types.
M***e
Been using for a few days now and I already love it. Definitely recommend
B***y
Sheerness and thickness is absolutely perfect!!! A must buy!!
C***y
Face feels very clean and smooth after using it. Highly recommend it. I will also try their other products soon.
P***a
Will not leave your skin feeling dry and tight. Works better then other cleansers I’ve used in the past.
T***r
Helped clear up some problem patches in the first week of use. The jar is small, but you only need a very small amount to use on your face. Will last a while.
N***e
Perfect for my skin. I will use this for as long as the product is made. It’s that great for making your skin clear and clean. A+++
B***a
Very good item. Will definitely buy it again. Best charcoal cleaner used until now.
L***n
Love the product, just received it and used it only a couple of times so far but I love how clean and fresh my skin is after I use it.
O***n
I decided to start taking better care of my skin, and after using this I immediately noticed a difference. I am loving this product so far!
J***s
Great product! Makes my skin look a lot more fresh and non-dirty. There’s definitely a big difference when using this, love i
K***y
This stuff works great. Your face will literally feel extremely clean. It removes all dirt and oil and you only need to use about a dimes amount. Definitely worth the money.
V***t
Although I’ve only recently began using Lumin Charcoal cleanser, it is quickly becoming my favorite. My face feels incredibly soft and clean. All of Lumins products have exceeded my expectations.
J***e
First time in my life using a facial cleanser. After using the product my face feels so refreshed and it smells great. As well as the exfoliating rub, great products are a must have when you’re aging.
M***l
This product left my face feeling refreshed and significantly more vibrant after only a few days of using it. I normally experience “skin purging” when using any new product, but this one seemed to cleanse my skin without causing breakouts or irritation.
H***n
Absolutely hands down my favorite face wash of all times. I have had mixed feelings about the rest of Lumins products but this is something I have had nothing but positively raving opinions on. It has great lather and makes your skin feel smooth and clean afterwards.
A***l
There’s nothing negative to say. This is by far the best facial cleanser I’ve ever used before. You need barely any to give your skin a nice clean feeling. Doesn’t dry out skin and gets rid of oily skin problems quickly! I highly recommend this to anyone with any skin type!