Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topshop4kids.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***x
Great small bag with a clip for paddle boarding. Keeps your stuff dry and safe from sand and dirt. I bought it when our daughter invited us for kayaking in Menorca. Worth its money, my phone stayed dry.
K***y
Perfect size for what I needed. Well made item! Easy to use. I like to keep my cell phone separate and the 2l bag is perfect.
S***y
Great bag for food and devices. I purchased a 2L bag for food that gets in the bottom of the pack and the 5L for daily use. The old bag was showing wear and was much heavier. Tested in my tub, stuff stayed dry.
L***a
I actually just like how cool it looks. And the color! At first I thought about getting something brighter, but it worked out ok. Now I can take everything with me when I’m canoeing and not worry about stuff getting stolen or getting wet.
D***a
We purchased this bag for our hiking trip in Chile and had no issues with it. Me and my wife put our iPhones and some lenses for my camera and they stayed dry even after rain. I guess that’s what the bag is for, right?
V***d
Having a waterproof bag on our canoeing trip really helped out with keeping our things dry. Just make sure u close it properly. And consider getting more than one, cuz ppl will be begging u to leave some room for their stuff, since they didn’t prepare properly.
O***r
This bag is really a must-have if you like camping or any other activity where you could find yourself in heavy rain. The reason why I even bother with a review is because the other day it was really raining and we thought that we’ll not be able to start a fire. But I put the matches in this bag together will all our phones and they stayed dry!!! When the rain stopped we were able to get the fire going! I probably would be dead from pneumonia by now if not for this bag.
G***d
This cutie is good for any type of water-related vacation. I used it for hiking and it did its job just fine, nothing to complain about. It is on the smaller side, so it’s good for things like phones, tablets or cameras. Take a bigger size if you want to fit more things or consider taking different-sized bags with you.